Last updated: January 2025
Anju Siima Technologies Pvt. Ltd. is committed to delivering exceptional quality on every project. This Refund & Cancellation Policy outlines the conditions under which refunds may be issued for our Mobile App Development, Game Development, Website Development, and Digital Marketing services.
All development projects are structured around agreed project milestones. Payments are collected at each milestone upon client sign-off. Work completed and approved by the client at any milestone is non-refundable, as it represents delivered, accepted work product.
If a client cancels a project before any work has commenced (within 48 hours of signing the project agreement and before any resources are assigned), 100% of the advance payment will be refunded after deducting payment gateway/banking charges (typically 2–3%).
Once development has commenced, refunds are calculated based on work completed to date:
• Before 25% project completion: 50% of advance refundable
• 25%–50% completion: 25% of advance refundable
• After 50% completion: No refund is applicable
If the delivered product contains defects or bugs that were not introduced by the client, we will fix them at no additional cost within the warranty period (30 days post-launch for apps & websites). This warranty does not constitute grounds for a refund if the core deliverables meet the agreed specifications.
For monthly retainer-based digital marketing services, cancellations require 30 days written notice. No refund is provided for the current month's retainer once the month has commenced.
To initiate a refund request, email hr@siimatechnologies.com with your project name, invoice number, and reason for the refund. Our team will respond within 3 business days. Approved refunds are processed within 7–14 business days via the original payment method.
For questions about this policy, contact us at:
Anuj Siima Technologies Pvt. Ltd.
#1507, B-Block, Asian Sun City, Kondapur, Hyderabad – 500084
Phone: +91 8699793623
Email: hr@siimatechnologies.com